Shipping Policy

Brumatemalls Shipping Policy

Brumatemalls is committed to providing reliable and efficient shipping services to customers worldwide. This Shipping Policy outlines the details of order processing, delivery timelines, shipping costs, and related matters to ensure a transparent and satisfactory shopping experience for you. By placing an order with Brumatemalls, you acknowledge that you have read, understood, and agreed to the terms of this Shipping Policy.

1. Shipping Costs

We offer free shipping worldwide on all orders, with no minimum purchase amount required. This free shipping policy applies to all our products, including tumblers, drinkware, and coolers. There are no hidden shipping fees added during the checkout process, and the total amount displayed at checkout is the final amount you need to pay.

2. Order Processing and Dispatch Time

After you place an order and your payment is confirmed, we will initiate the order processing procedure. Our standard processing time is 1-3 business days. During this period, we will verify your order information, carefully prepare the products, and arrange for shipment.
Please note that processing times may be extended by 1-2 business days during peak seasons (such as Christmas, Black Friday) or due to unforeseen circumstances (such as inventory adjustments, logistics disruptions). If there is a significant delay in processing your order, we will notify you promptly via the email address you provided during checkout.

3. Delivery Timeframe

The estimated delivery time for all orders is 6-12 business days from the date of dispatch. This delivery timeframe is an estimate and applies to all destinations worldwide.
Actual delivery times may vary slightly depending on factors beyond our control, including but not limited to: customs clearance procedures in the destination country/region, local transportation conditions, and weather events. Once your order is dispatched, we will send you a shipping confirmation email containing a unique tracking number, which you can use to monitor the real-time status of your delivery on our website or the official website of the shipping carrier.

4. Shipping Carriers

To ensure the safe and timely delivery of your orders, we cooperate with reputable international shipping carriers. All shipments are insured against loss or damage during transit.

5. Shipping Address Requirements

It is your responsibility to provide an accurate, complete, and accessible shipping address when placing an order. Please double-check your shipping address (including street name, house number, postal code, and contact phone number) before submitting your order to avoid delivery delays or failures.
If an order is returned to us due to an incorrect or incomplete shipping address, undeliverable location, or failure to claim the package, we will contact you via email to verify the correct address. If you need to re-dispatch the order, we will arrange it free of charge; however, if the return is caused by your incorrect address information, you may need to bear the additional storage or handling fees (if any) incurred.
If we are unable to contact you within 15 days of the package being returned, we will process a refund for your order (excluding any non-refundable fees, if applicable) after deducting the necessary handling costs.

6. Shipment Tracking

Once your order is dispatched, we will send a shipping confirmation email to the email address you provided during checkout. This email will include a unique tracking number and detailed instructions on how to track your shipment.
You can also track your order by logging into your account on our website and navigating to the "Order History" section. If you do not receive the shipping confirmation email within 4 business days of placing your order, please first check your spam/junk folder. If you still cannot find it, contact our customer service team at [email protected] for assistance.

7. Delayed or Lost Shipments

If your order has not been delivered within 15 business days of dispatch (beyond the estimated 6-12 business days), please contact our customer service team immediately. We will investigate the status of your shipment with the relevant carrier.
If the shipment is confirmed to be delayed due to carrier issues, we will coordinate with the carrier to expedite delivery. If the shipment is confirmed lost, we will offer you two solutions: either resend the same products to you free of charge or process a full refund for your order. To initiate an investigation, please provide your order number and shipping confirmation details to our customer service team.

8. Customs and Import Duties

For international shipments, your order may be subject to customs clearance procedures in the destination country/region. Please note that Brumatemalls is not responsible for any customs duties, taxes, or other fees imposed by the destination country/region. These fees are the sole responsibility of the recipient and must be paid directly to the customs authorities or the shipping carrier upon delivery.
Customs policies vary by country/region, so we recommend that you familiarize yourself with the local customs regulations before placing an order. If you refuse to pay the customs fees and the package is returned to us, we will process a refund for your order after deducting the original shipping costs (even though we offer free shipping to customers, we still incur shipping costs to send the package) and the return shipping costs.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business practices, legal requirements, or market conditions. When we make changes, we will update the "Effective Date" at the top of this policy. Your continued use of our website and purchase of our products after the updated policy takes effect constitutes your acceptance of the changes. We encourage you to review this Shipping Policy periodically.

10. Contact Us

If you have any questions, concerns, or inquiries regarding this Shipping Policy, please contact our customer service team at:
Email: [email protected]